MTS Support Program

We strive to give all our customers who purchase software or computer systems from us excellent support. Each new version of software contains many powerful new features as well as changes you need to get comfortable with. Do not let these changes frustrate you; we are here to help. The MTS Support Program is the solution for your software questions and problems.




Frustrated ? ? We can help.
 

What can joining the Support Program do for you?

~ Stop the frustration
When you're having a difficult time getting things to work, we can help. We have Autodesk Certified technicians ready to help you with AutoCAD, Map, Softdesk Civil and Land Development.

~ Timing is everything
We are committed to responding to your questions promptly. Our goal is to answer your question on the first call, so you can get back to work.

~ Finding the answers
We have access to Autodesk support technicians to get even the most complicated AutoCAD and Softdesk issues resolved.

~ Save you money
Your enrollment in the support program quickly pays for itself by reducing your "down time" due to software questions or problems.

~ Keep you informed
Notification of common software problems, patches, new releases, upgrades and special offers.

~ Increase productivity
Tips and Tricks Newsletter e-mailed monthly to help you streamline your work.

The MTS Support Program is flexible to fit the needs of your company. We offer either yearly or hourly support options to help you with your software questions. Customers enrolled in the support program will receive top priority when calling in for support. The MTS Support Program does not include in-depth product training. We do, however, offer a wide range of classes for the in-depth training you may need. Please email us for more information about the MTS Support Program and how it can help you.

 
Support Program Pricing

One Year Unlimited Phone Support
AutoCAD $395.00/year  
AutoCAD MAP 3D
(added to AutoCAD or Civil/Survey support)
$200.00/year  
Land Desktop or Civil 3D Products
(includes AutoCAD, Map, Civil)
$895.00/year  
     

Block Time - hourly rate for Autodesk Products

1 Hour Phone Support

$100

3 Hours Phone Support

$275

6 Hours Phone Support

$550

   
 
 
   
 

Need Training? Please see CAD Courses Calendar - Click Here


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494 U.S. Route One Yarmouth, Maine 04096-6735 tel: 1-800-322-5003 fax: 207-846-3674
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\ Wappingers Falls 787 Old Route 9 North, Wappingers Falls, NY 12590 tel: 845-297-4316 fax: 845-297-4861
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